Privacy Policy & Use of Cookies

About This Privacy Policy

This policy relates to the Telgwen website at www.telgwen.co.uk and enquiries concerning the business's secure storage facilities and related services.

Telgwen is based at Blaen-Y-Coed Road, Carmarthen, SA33 6EG.

Questions about the handling of personal information may be directed to Telgwen using the contact details provided at the end of this policy.

Personal Information

The personal information Telgwen may process depends on how you communicate with the business and whether you become a storage customer.

Telephone & Email Enquiries

When you contact Telgwen directly, the information supplied may include:

• Your name and contact details.
• Your business or organisation name.
• Your email address and telephone number.
• Details of your storage enquiry.
• Information about goods or equipment needing storage.
• Any additional information you choose to provide.

Storage Customer Information

Where storage services are arranged, further information may be needed for quotations, contractual records, invoices, correspondence, storage inventories and service administration.

Managed commercial storage may involve recording information about stored stock, photographs of equipment and itemised inventories.

Technical Website Information

Websites may generate technical information such as IP addresses, request times, browser details and server access or security logs.

The actual technical information collected depends on the hosting and security services configured for this website.

How Information Is Used

Information supplied to Telgwen may be used for purposes connected with the enquiry or services requested.

• Responding to telephone and email enquiries.
• Discussing storage requirements and preparing quotations.
• Arranging storage services and related handling or delivery requirements.
• Administering customer accounts and payments.
• Maintaining agreed business storage inventories and records.
• Meeting applicable legal and accounting requirements.
• Supporting the security and operation of the website.

Any use of personal information for direct marketing must comply with applicable data protection and electronic marketing rules.

Lawful Bases for Processing

UK data protection law requires personal data to be processed under an appropriate lawful basis.

Depending on the circumstances, the relevant basis may include taking steps before entering into a contract, performing a contract, complying with a legal obligation or pursuing a legitimate interest where that is appropriate and lawful.

Telgwen should determine and document the lawful basis for each processing activity before using the information.

Sharing Personal Information

Certain information may need to be shared with appropriate service providers where necessary to supply agreed services or operate the business.

Depending on the arrangements, this could include:

• Website hosting and technical support providers.
• Email and communications providers.
• Accounting or payment administration providers.
• Transport or handling partners involved in an agreed service.
• Authorities or professional advisers where disclosure is legally required or otherwise justified.

Relevant contractual and legal safeguards should apply where another organisation processes personal information on behalf of Telgwen.

Where information is transferred outside the UK, an appropriate lawful transfer mechanism must be identified where required.

How Long Information Is Kept

Personal information should only be retained for as long as necessary for the relevant purpose, including any applicable legal, contractual or accounting obligations.

Different categories of information may require different retention periods. For example, storage contract and accounting records may need to be retained for longer than an unsuccessful general enquiry.

Retention periods should be determined from Telgwen's actual record-keeping practices and applicable legal requirements.

Keeping Personal Information Secure

Personal information should be protected through appropriate organisational and technical security measures.

Relevant considerations include access controls, appropriate account security, secure storage of records, responsible use of email and suitable safeguards for third-party systems.

No website or electronic communication system can guarantee complete security in every circumstance.

Use of Cookies

Cookies are small pieces of information that websites may store on your device. Similar technologies can also be used for website functionality, security and measuring website activity.

The Telgwen website uses the Joomla content management system and may rely on cookies or browser storage for some technical functions.

Essential Cookies

Essential cookies or similar technologies may be necessary for functions such as session management, site security and user preferences.

Where a cookie is strictly necessary for a requested service or falls within another applicable legal exception, separate consent may not be required.

Analytics & Optional Cookies

If analytics, advertising or other optional tracking technologies are deployed, their purpose, provider and any applicable consent requirements must be clearly explained to visitors.

Non-essential cookies requiring consent should not be set before that consent has been obtained. Visitors should also be able to manage their preferences as required by law.

Managing Cookies

Most browsers allow users to view, block or delete cookies through their privacy and security settings.

Blocking essential technologies may affect the operation of parts of a website.

Third-Party Website Services

Google Maps

The Telgwen contact page includes an embedded Google Map to help visitors locate the storage facility.

When the embedded map is loaded, information such as your IP address and technical browser details may be processed by Google.

Google provides further information in its Privacy Policy .

Google Fonts

This website uses typefaces obtained through Google Fonts. Where these are loaded directly from Google's servers, technical connection information may be transmitted to Google.

This should be considered as part of the website's third-party services and privacy review.

External Websites

The website may link to independent providers, including mapping, transport and removals services.

Each external provider is responsible for its own website, privacy notices and data handling.

Your Data Protection Rights

Under UK data protection law, individuals may have rights concerning personal information held about them.

Depending on the circumstances and lawful basis, these can include:

• The right to be informed about processing.
• The right to request access to personal data.
• The right to request correction of inaccurate information.
• The right to request erasure in applicable circumstances.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• Rights relating to certain automated decisions where applicable.

Where consent is the lawful basis for processing, you can withdraw that consent at any time.

To make a privacy request, contact Telgwen using the details below.

Questions & Complaints

If you have concerns about how your personal information is being handled, please contact Telgwen in the first instance so the issue can be considered.

You also have the right to complain to the UK's Information Commissioner's Office (ICO), the independent data protection regulator.

Information is available at www.ico.org.uk .

Changes to This Policy

This privacy policy may be updated to reflect changes in the website, the services offered, the handling of personal information or legal requirements.

The latest version will be published on this page.