Storage Terms & Conditions

About These Storage Terms

This page provides general information about the storage arrangements offered by Telgwen at Blaen-Y-Coed Road, Carmarthen, SA33 6EG.

Storage arrangements differ according to the type of goods, space required, storage duration and any additional services.

The specific contractual conditions applicable to a customer will be those agreed with Telgwen when the storage service is arranged.

Any individual agreement should be read carefully before storage begins. Nothing on this page removes a customer's statutory rights under applicable law.

Storage Services Available

Telgwen offers secure storage facilities and related services for commercial, private and specialist customers.

• Enclosed wooden storage crates within insulated warehouses.
• Flexible indoor warehouse floor storage.
• Outdoor high-cube shipping containers.
• Exterior vehicle and trailer storage.
• Managed commercial stock and equipment storage.
• Specialist theatre, production and event equipment storage.
• Associated equipment handling, collection and delivery services.

The availability and suitability of each storage option should be confirmed directly with Telgwen before making arrangements.

Quotations & Storage Agreements

Customers should contact Telgwen with details of the items or equipment they wish to store, together with approximate dimensions, quantities, storage duration and any special requirements.

Telgwen can then discuss a suitable storage arrangement and provide or confirm the applicable quotation.

The precise storage service, space, charges and relevant conditions should be agreed before goods are placed into storage.

Storage Charges & Payments

Storage charges depend on the type and quantity of goods, storage space and services required.

Customers should confirm the storage charges, payment frequency, payment methods and payment deadlines with Telgwen before the storage arrangement begins.

Charges for additional services, where applicable, should also be discussed. These may include equipment handling, collections, deliveries or other agreed requirements.

Any terms concerning deposits, overdue payments, price changes or additional fees must be clearly set out in the applicable agreement.

Stored Goods & Suitability

Customers should provide accurate information about the nature, dimensions, weight and quantity of items they wish to place into storage.

This allows Telgwen to discuss whether a warehouse crate, floor area, shipping container or exterior storage option is suitable.

Customers should also disclose any items that may pose particular risks, require specialist handling or need storage conditions beyond those normally provided at the facility.

Hazardous materials, flammable substances, perishable goods, living creatures and other potentially unsuitable items must be specifically discussed with Telgwen before acceptance.

Access to Stored Goods

Telgwen operates a professionally managed storage facility rather than unrestricted self-access storage.

For security reasons, members of the public are permitted onto the premises only when accompanied by Telgwen staff.

Customers should contact Telgwen in advance when they need to arrange a visit or retrieve stored items.

Any applicable access arrangements, notice requirements, handling arrangements or fees should be confirmed in the relevant storage agreement.

Storage Security & Facilities

The storage premises include four insulated warehouse buildings and designated exterior storage areas.

Site security measures include continuous colour HD CCTV recording, high-security perimeter fencing, dusk-to-dawn lighting and management residing on-site.

These security measures describe the facilities provided and do not replace the need to consider appropriate insurance arrangements for stored property.

Insurance, Risk & Liability

Customers should establish what insurance arrangements apply to their stored property before entering into a storage agreement.

In particular, customers should ask whether insurance for their goods is included in the quoted service, available separately, or needs to be arranged by the customer.

Any relevant insured values, exclusions, claims procedures and responsibilities should be confirmed in writing.

Responsibility for loss or damage, and any lawful limits of liability, must be addressed in the applicable storage agreement.

Nothing on this page excludes or restricts any liability or legal rights that cannot lawfully be excluded.

Handling, Collection & Delivery

Telgwen offers equipment handling and managed storage support for suitable customers.

The facilities include on-site forklift handling for warehouse storage crates.

Managed commercial storage can include itemised inventories, photographs and equipment selection, along with collection, delivery and return arrangements.

Telgwen also operates a long-wheelbase van and can work with specialist transport partners for larger requirements.

The scope, timing, availability and charges of additional services should be agreed individually.

Inventories & Stored Equipment

Some managed commercial storage arrangements include itemised records and photographed inventories of stored items.

Inventory documents may identify storage crate locations and record changes when equipment is selected, collected, delivered or returned.

Customers should confirm the inventory service included in their quotation and any specific requirements for recording stock or equipment.

Storage Duration & Ending Arrangements

Customers should agree their anticipated storage duration and any minimum period before placing goods into storage.

The applicable agreement should specify how either party may end the arrangement, what notice is required and how collection of stored property will be organised.

Customers should also confirm the arrangements for outstanding payments, uncollected goods and any agreed additional handling or transport services.

Telgwen's rights and responsibilities concerning uncollected goods must be set out in the applicable agreement and remain subject to relevant law.

Questions, Concerns & Complaints

If a customer has a question or concern about a storage service, they should contact Telgwen directly using the details below.

Providing relevant booking details, dates and a description of the issue will help Telgwen consider the matter.

Applicable Law & Customer Rights

Storage agreements are subject to applicable law. Any agreed governing-law and jurisdiction terms should be stated in the relevant contract.

Consumer customers retain their statutory rights, including rights that cannot legally be removed or restricted by a storage agreement.

This page should be read alongside our Website Terms of Use and Privacy & Cookies Policy .